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Frequently Asked Questions
Can't find what you're looking for? Contact us.
When you pick a slot, BookMySpot reserves it for 15 minutes while you complete checkout. If payment isn't completed within that window, the hold expires and the slot becomes available to other customers again.
Payment is processed securely through PayHere at checkout. A booking or order is only confirmed once payment has been successfully verified — nothing is charged before that.
Cancellation and refund eligibility depends on how far in advance you cancel and the specific facility's own cancellation window. Where a refund is due, it's processed back to your original payment method, typically within 5–10 business days. See our Refund Policy for full details.
If a facility owner cancels or discontinues a confirmed booking — for example, due to venue closure — you'll receive a full refund, processed as promptly as possible.
Physical products may be eligible for return within a reasonable period from delivery if the item is unused, in its original condition, and you have proof of purchase. Contact us to start a return.
No. No-shows for a confirmed booking, and cancellations made after a facility's specified cancellation window, are not eligible for a refund.
No — you can book as a guest using your name, email, and phone number at checkout. Creating an account lets you track your bookings and orders, earn loyalty points, and skip re-entering your details next time.
New accounts need a verified phone number before a booking, order, or promo code can be completed. We send a one-time code by SMS — enter it once and you won't be asked again.
Points and promo codes are offered at our discretion and can be modified or discontinued at any time. They have no cash value and can't be exchanged for cash. If a booking paid for partly with redeemed points is later cancelled outside the eligible refund window, those points are not restored to your balance.
Reach out via our Contact page and our team will help you get your facility listed. Every facility and court is reviewed before it goes live, and as the venue owner you stay responsible for its condition, safety, and day-to-day operation.
No. BookMySpot.lk is a booking platform connecting you with independently operated facilities across Sri Lanka. We handle bookings and payments; each facility owner is responsible for their own venue.
Yes — you can create an account or sign in using Google instead of a password.